I have an unlock key for an older game, where can I download it?
Lost unlock key (old version games)
If you need to recover an old version unlock key, you can do so here: http://www.silvercrk.com/lost_code/ If that doesn't work for you, submit a support ticket with the follow to help us look it up. Current Email: Email (at signup): First ...
Can I use my old version unlock key on the new version games?
Sorry but fundamentally the new games work on a different principle which we switched to more than a decade ago. Back in the day, we used to sell each game individually (which you can still access). Now we attached the purchase to your account ...
Mac OSX Catalina broke my game as it doesn't support 32 bit
Our old games with unlock keys are only 32 bit and will not work on OSX Catalina. Our new games that use plus memberships are 64 bit and can be downloaded here: www.hardwoodgames.com
Problems connecting to the game
When you can't connect to the Hardwood games online servers its usually one of 3 things: But first, the best thing to do is restart your device, so that we're starting fresh. If the problem persists, continue... 1 ) A rare temporary server down ...
Troubleshooting Full Membership Issues in the Game
If you have purchased a full membership for a game but are experiencing issues accessing the full features, there are a few troubleshooting steps you can take to resolve the issue. Check your sign in name: Make sure you are signed in with the same ...