Troubleshooting Full Membership Issues in the Game
If you have purchased a full membership for a game but are experiencing issues accessing the full features, there are a few troubleshooting steps you can take to resolve the issue.
- Check your sign in name: Make sure you are signed in with the same account that you used to purchase the full membership. If you are not signed in with the correct account, you will not have access to the full features. Sometimes folks will get signed into a guest account by mistake.
- Check the validity of your membership: Ensure that your membership has not expired. If your membership has expired, you will need to renew it to regain access to the full features of the game. to do so, when you sign in, click on your name at the bottom of the screen and choose "view membership"
- Contact customer support: If you have confirmed that you are signed in with the correct account and your membership is still valid, it's possible that there may be a technical issue with the game or your device. In this case, you should contact the game's customer support for further assistance.
In summary, if you are experiencing issues accessing the full features of a game despite having a full membership, check your sign in name, make sure your membership is still valid and if you need help contact customer support.
Related Articles
Troubleshooting Connection Issues in Hardwood Games
When you can't connect to the Hardwood games online servers its usually one of 3 things: But first, the best thing to do is restart your device, so that we're starting fresh. If the problem persists, continue... 1 ) A rare temporary server down time. ...
Cancel/modify My Plus Membership
You can manage your membership or see your purchase history here at any time by signing in with the account with the plus membership: https://www.hardwoodgames.com/catalog/purchases/ You also may access this page from the game itself, by clicking on ...
What's in a Plus Membership?
Includes 3 Usernames You can have up to 3 of your names with separate stats and ratings. Compete head to head Your plus membership gets you access to play Rated games, and compete for ratings! Chat online You'll have a blast chatting with new ...
How to Invite Friends to your game.
Typical Invite Options Hardwood Games offers several ways to invite friends to your game. You can still invite friends directly from the lobby: Tap on a friend's name in the lobby list. Choose "Invite to Game." New Deep Link Feature The new deep link ...
Recovering Lost Game Data and Progress
All your stuff, plus membership, fooms, background etc are attached to your account. So it can be quite a shock if you get signed in under a different account and all your stuff it gone. So make sure you sign in with the correct account. Also we ...