Forgot my sign-in name or password
As long as the email is still valid on your usernames you can use this link to recover them:
To reset the password you can use this link:
Remove a old username from the sign in box drop-down.
If you have old usernames you no longer need showing up in your drop-down list when using the sign in box, you can remove them by either right clicking or long pressing them.
Signing in through game center, facebook or google play.
The basic way to sign in to an account is with a name and password. However you can also attach various other options depending on the platform you are playing on. We allow facebook login from Android, iOS, Windows and Mac. YOu can use Gamecenter ...
ADD Names Visual Guide
Select Your “MainUserName” Select Account Settings. Select Add Names. You’ll arrive at a website that looks like this. Your MainUserName is in the left slot. The two right slots are for equipping alternate user names. Click on Add ...
Lost unlock key (old version games)
If you need to recover an old version unlock key, you can do so here: http://www.silvercrk.com/lost_code/ If that doesn't work for you, submit a support ticket with the follow to help us look it up. Current Email: Email (at signup): First ...
My purchase isn't showing up
When you purchase an avatar, backgrounds and other DLC, they aren't automatically applied. They become available to use, but you need to go pick them. You'll find most of those items under "options". Another thing to keep in mind, is that items ...