Forgot my sign-in name or password

Forgot my sign-in name or password

As long as the email is still valid on your usernames you can use this link to recover them:

http://www.hardwoodgames.com/account/user_list_retrieval/

 

As long as your email has completed the verification process you can use this link to reset your password:

http://www.hardwoodgames.com/account/password_reset/


If you no longer have access to an old email or you are unsure if your email completed the two step verification process please submit a ticket to the help desk with your first and last name and out of date email to verify that your email should be updated or the verification email re-sent for your username.
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