Forgot my sign-in name or password

Forgot my sign-in name or password

As long as the email is still valid on your usernames you can use this link to recover them:


As long as your email has completed the verification process you can use this link to reset your password:

If you no longer have access to an old email or you are unsure if your email completed the two step verification process please submit a ticket to the help desk with your first and last name and out of date email to verify that your email should be updated or the verification email re-sent for your username.
    • Related Articles

    • Remove a old username from the sign in box drop-down.

      If you have old usernames you no longer need showing up in your drop-down list when using the sign in box, you can remove them by either right clicking or long pressing them. 
    • Signing in through game center, facebook or google play.

      The basic way to sign in to an account is with a name and password.  However you can also attach various other options depending on the platform you are playing on. We allow facebook login from Android, iOS, Windows and  Mac. YOu can use Gamecenter ...
    • ADD Names Visual Guide

      Select Your “MainUserName” Select Account Settings. Select Add Names.        You’ll arrive at a website that looks like this.  Your MainUserName is in the left slot.  The two right slots are for equipping alternate user names.        Click on Add ...
    • My purchase isn't showing up

      When you purchase an avatar, backgrounds and other DLC, they aren't automatically applied.   They become available to use, but you need to go pick them.  You'll find most of those items under "options". Another thing to keep in mind, is that items ...
    • All my stuff is gone!

      All your stuff, plus membership, fooms, background etc are attached to your account. So it can be quite a shock if you get signed in under a different account and all your stuff it gone.  So make sure you sign in with the correct account.   Also we ...