Forgot my sign-in name or password
If you no longer have access to an old email or you are unsure if your email completed the two step verification process please submit a ticket to the help desk with your first and last name and out of date email to verify that your email should be updated or the verification email re-sent for your username.
Remove a old username from the sign in box drop-down.
If you have old usernames you no longer need showing up in your drop-down list when using the sign in box, you can remove them by either right clicking or long pressing them.
Signing in through game center, facebook or google play.
The basic way to sign in to an account is with a name and password. However you can also attach various other options depending on the platform you are playing on. We allow facebook login from Android, iOS, Windows and Mac. YOu can use Gamecenter ...
ADD Names Visual Guide
Select Your “MainUserName” Select Account Settings. Select Add Names. You’ll arrive at a website that looks like this. Your MainUserName is in the left slot. The two right slots are for equipping alternate user names. Click on Add ...
I ordered by mistake, can I get a refund?
Yeah, if you need a refund because you ordered by mistake, thats not a issue. Just send in a support ticket with pertinent information like your Sign in name, when the charge occurred, and just explain the overall issue. Note: Orders placed through ...
Troubleshooting Full Membership Issues in the Game
If you have purchased a full membership for a game but are experiencing issues accessing the full features, there are a few troubleshooting steps you can take to resolve the issue. Check your sign in name: Make sure you are signed in with the same ...