Problems connecting to the game
When you can't connect to the Hardwood games online servers its usually one of 3 things:
But first, the best thing to do is restart your device, so that we're starting fresh. If the problem persists, continue...
1 ) A rare temporary server down time. Try back in a few minutes
2 ) Your internet might be offline. Turn it back on.
3) Your account has been banned (You'll see a message to that effect if thats the case)
4 ) most commonly, it's an issue where your connection is being blocked by a firewall.
Troubleshooting a firewall situation.
FIrewalls are a type of internet traffic filter, and sometimes they are set up so that they block even our games connection.
If you are on a device with multiple ways go connect to the internet, say Wifi, Ethernet, and/or Cell Data, try switching to a different connection. This can help you deduce what connection may be firewalled.
Firewalls, are typically either on your Router ( the traffic gatekeeper between you and the internet) or a personal firewall on your device itself. Check your firewall and allow our game traffic to come through.
These are the ports that need to be open for the games to connect:
Spades: spades.silvercrk.com and Port # 4000
Euchre: euchre.silvercrk.com and Port # 4001
Hearts: hearts.silvercrk.com and Port # 4002
Backgammon: backgammon.silvercrk.com and Port # 4004
Video Poker Duel and Solitaire use standard ports: https port 443, and http port 80
Signing in through game center, facebook or google play.
The basic way to sign in to an account is with a name and password. However you can also attach various other options depending on the platform you are playing on. We allow facebook login from Android, iOS, Windows and Mac. YOu can use Gamecenter ...
When can a player be kicked from a game?
When can a player be kicked from a game: Players in non rated games and non rated players can always be kicked with a majority vote by the other players. Hosts can kick bots (AI players) at anytime The host can kick anyone before game starts (ie ...
How to restore game invites
If you've chosen to "Ignore Invites" in the past, but would like to turn them back on follow these instructions: From the lobby, choose "menu" -> "Lobby" -> "allow Invites" There you'll have 3 choices, to allow all invites, only people you've ...
Mac OSX Catalina broke my game as it doesn't support 32 bit
Our old games with unlock keys are only 32 bit and will not work on OSX Catalina. Our new games that use plus memberships are 64 bit and can be downloaded here: www.hardwoodgames.com
I have an unlock key for an older game, where can I download it?
Here a links to the old version games to use with your unlock key. Hardwood Spades version 1 http://www.silvercrk.com/downloads/spades/1/ Hardwood Hearts version 1 http://www.silvercrk.com/downloads/hearts/1/ Hardwood Euchre version ...