Problems connecting to the game
When you can't connect to the Hardwood games online servers its usually one of 3 things:
But first, the best thing to do is restart your device, so that we're starting fresh. If the problem persists, continue...
1 ) A rare temporary server down time. Try back in a few minutes
2 ) Your internet might be offline. Turn it back on.
3) Your account has been banned (You'll see a message to that effect if thats the case)
4 ) most commonly, it's an issue where your connection is being blocked by a firewall.
Troubleshooting a firewall situation.
FIrewalls are a type of internet traffic filter, and sometimes they are set up so that they block even our games connection.
If you are on a device with multiple ways go connect to the internet, say Wifi, Ethernet, and/or Cell Data, try switching to a different connection. This can help you deduce what connection may be firewalled.
Firewalls, are typically either on your Router ( the traffic gatekeeper between you and the internet) or a personal firewall on your device itself. Check your firewall and allow our game traffic to come through.
These are the ports that need to be open for the games to connect:
Spades: spades.silvercrk.com and Port # 4000
Euchre: euchre.silvercrk.com and Port # 4001
Hearts: hearts.silvercrk.com and Port # 4002
Backgammon: backgammon.silvercrk.com and Port # 4004
Video Poker Duel and Solitaire use standard ports: https port 443, and http port 80
Signing in through game center, facebook or google play.
The basic way to sign in to an account is with a name and password. However you can also attach various other options depending on the platform you are playing on. We allow facebook login from Android, iOS, Windows and Mac. YOu can use Gamecenter ...
Troubleshooting Full Membership Issues in the Game
If you have purchased a full membership for a game but are experiencing issues accessing the full features, there are a few troubleshooting steps you can take to resolve the issue. Check your sign in name: Make sure you are signed in with the same ...
When can a player be kicked from a game?
When can a player be kicked from a game? In non-rated games and for non-rated players, a majority vote by the other players can result in a player being kicked. Hosts can kick bots (AI players) at any time. The host can kick anyone before the game ...
How to change the game rules for single player Hearts, Euchre, Spades and Backgammon
When you choose single player game (vs multiplayer) from the main menu, there will be a button on the next box that says "change rules." Tap that button to alter the game rules to your favorites.
How to restore game invites
If you've chosen to "Ignore Invites" in the past, but would like to turn them back on follow these instructions: From the lobby, choose "menu" -> "Lobby" -> "allow Invites" There you'll have 3 choices, to allow all invites, only people you've ...